"A couple of years ago, I purchased a domain name.....fourpeaksranch.com. Someone that I knew offered to design a website for me and also arranged for hosting. This person "Sam" took care of all updating, etc. About 6 months or so ago, Sam unexpectedly died in a motorcycle accident.
I would like to revamp my website and probably redesign it altogether, especially since the nature of the business has changed. The kicker is: I am unable to contact the host (they are not answering emails and the phone number has been disconnected)!! What to do?? Am I out of luck? Will my domain name and site just languish on the web forever??"
What you'll need to do is find out who is handling the domain name registration. When you purchased the domain, how did you go about getting the domain? Do you have any records of the transaction, such as proof of the purchase? That's the first thing you're going to have to find - so that you can prove to the domain registrar that you do own the domain.
When I do a whois lookup on your domain, I see that the domain is owned by Carol Martin - I'm guessing this is you. If this isn't you, you'll definitely need the proof of purchase, and even with that you may have trouble. The domain registration is provided by NameCheap.com. With this information and your proof of ownership (assuming you can find it) I would do the following:
- First I would contact NameCheap.com to find out how you can regain access to your domain.
- While you're contacting them, you can start looking for a new hosting provider, since your existing one isn't answering your calls.
- Once you have a new hosting provider, you will want to transfer the domain hosting from your existing host to your new host. Your hosting provider and NameCheap.com should be able to help you do that.
- Finally, I would make sure that you have all the information about accessing your Website and domain from now on. It may be easy to get the hosting moved, but it probably won't be - so you won't want this problem to happen again.
More Hosting and Domain Resources
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- How to Register a Web Site Domain - Video
Has this happened to you?
Have you lost your domain or had to transfer away from a Web host that was no longer responding? How did you handle it? Was it difficult to solve or did you get it fixed quickly? Do you have any advice for Carol in how she can solve this problem? Let her know in the comments or respond to her post in the forum.