One thing I noticed on a lot of the reviews this time was that the customer service provided (or not provided) often has a very strong impact on how the company is rated. While I had one reader tell me that I shouldn't feature GoDaddy because of their sexist ads, that is the exception. Most people care a lot more about how they are treated when they call in with a problem than the advertising or even the actual hosting services provided.
- GoDaddy
by tcosmas
"Secure cheap hosting with e-mail addresses and included databases"
GoDaddy Profile
- Host Gator
by Mark
"In the 2 years that I've hosted my sites with Hostgator not only have I had no bad experiences but they provide all the features required for my hosting needs"
Host Gator Profile
- Hosting Matters
by Dawn
"Their customer service is terrible. Very rude and snotty."
- GoDaddy
by William
"99% of questions get answered. I consider their customer service excellent."
GoDaddy Profile
- 1and1
by Laurie
"There has been no down time other than the rare scheduled maintenance. Someone answers the support line 24 hours a day."
1and1 Profile
- GoDaddy
by John
"it was not clear just what I had signed up for."
GoDaddy Profile
- GoDaddy
by sportscenterisnext
"Exceptional Performance and Customer Service."
GoDaddy Profile
- 1and1
by Don Chapin
"I currently have six (6) websites with 1and1 and, if I needed more, would have NO PROBLEM using them again."
1and1 Profile
- GoDaddy
by Chris Guld
"I've had NO complaints, and I've always been impressed with their phone support."
GoDaddy Profile
- Anteriorsoft
by Arif
"I recommond because its cheap, good and more space and ideal for small business"
- Verizon
by verizon customer
"it is a come on add in that they give you that does not work."
- IX Web Hosting
by Bob Crothers
"Support SUCKS! They barely speak or write english."
- GoDaddy
by kathy
"Never a long wait on the phone. Always pleasant helpful employees!"
GoDaddy Profile
- GoDaddy
by Dawn Reel
"Hosting is okay."
GoDaddy Profile
- LunarPages
by Dawn Reel
"you get phone support by usually intelligent tech support!! A fantastic deal."
LunarPages Profile
- Corporate Internet Solutions
by Max
"Overall, i am happy with the service that i am receiving from Corporate Internet Solutions"
- LunarPages
by alex
"These guys are helpful to me, give me 99% uptime"
LunarPages Profile
- INFOSOFT-RD
by Victor Rodriguez
"Good customers forum, freelancer assistants, affiliate program"
- ICDSoft
by owentech
"They offer very fast, friendly and helpful support"
ICDSoft Profile
More Web Hosting Customer Reviews...
Lots of different hosting providers at all different price ranges reviewed by About.com readers just like you.
What do you think of your Web hosting provider? Write a Review
Before anyone hooks up with 1and1, check out why the Pennsylvania Better Business Bureau have them rated: “Unsatisfactory.”
In my opinion 1and1, with CEO Oliver Mauss, is a horrible company and many customers have voiced a host of complaints on various blogs.
It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency?
Patrick Frey (Patterico) of the Los Angeles District Attorneys Office alleges his domain was high jacked and put up for auction on SEDO. SEDO is an associate company of 1and1.
Patterico: “I believe I’m facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent — but not for political reasons. It feels like cyber extortion — people going after the almighty dollar. Commenter’s have pointed out corporate ties between 1&1, which can’t seem to process my timely renewal, and Sedo/Domcollect, which stood to profit from 1&1’s failure. Usually, corporate incompetence does not earn the corporation money — but 1&1 and its related companies have found a way to make money off of their own slipshod procedures.”
Patterico was able to regain his domain.
Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: “1and1 should be shut down.” As of today Kelli is working with the Pennsylvania Attorney General.
I have filed complaints with the Federal Bureau of Investigation, Federal Trade Commission, Eastern Pennsylvania Better Business Bureau, ICANN, and others. I recommend everyone else having a problem consider doing the same.
The Washington DC, Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.
Don’t bother trying to access my 2 URL: warthpublishinginc.com, Migraine-Abort.com
They are gone with my money and numerous domains I had at 1and1.
Warth Publishing Inc