The Bottom Line
Pros
- Support is available 24/7 by phone
- Eventually your problem will get solved, but only through your own persistence.
Cons
- Untrained support and billing personnel who give conflicting versions of policies and solutions
- Errors in billing and double billing, two control panel systems depending on when you signed-up
- Delays in new site setup, too many individuals needed for solutions, too much explaining
- Followup on complaints frequently slow or actually dropped; email support can take up to 4 days
Description
- Price: $11-$25 per month
- Type of Provider: Standard Web Hosting
- Operating System: Linux
- Server Software: PHP, Database, Perl, ASP, JSP, ColdFusion, Ruby, Python, SSI, Streaming media, SSL, SSH, Blogs
- Analytics / Statistics: Yes
Guide Review - Hostway - Web Hosting Customer Review
Description - Services Provided
I emphatically do not recomments them, the exact opposite of what I would have said two years ago. A series of mergers seems to have impacted them negatively. They seem to realize this and still explain all glitches by blaming the "transition" which was over year ago.
Other Comments
If you have multiple accounts with Hostway, be prepared to spend a lot of time on hold and time explaining over and over. Your clients may or may not understand the delays and some tension can result. Bottom line here, Hostway is a drain on your time and resources.
Disclaimer
This review was not written by the About.com Guide to Web Design/HTML. Please remember that reviews are the opinion of the reviewer only, if you have a different opinion of the service please feel free to submit your own review.
